About Us:

Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable. Sokowatch aims to provide everything a retailer needs, no wholesalers or banks necessary.

Thousands of retailers across East and West Africa use Sokowatch's mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.

Our Vision

Dominate the duka market across Africa by being their #1 partner for all goods and services by 2021. Sokowatch aims to be the platform through which our customers access a comprehensive offering of financial services that allow them to achieve both their personal and professional goals.

Location; Eldoret, Kenya

Role; Top primarily focused on order fulfillment.

Responsibilities;

  • Ensures that orders are assigned to the right DA
  • From the excel damp with orders, select orders to load build and issue to the warehouse assistant
  • Ensures DAs are not overwhelmed with orders by distributing them to either replenishment agents or other agents in the same region
  • Categorizing orders with priority levels, bulkiness and advice on loading
  • Ensure all customer orders are delivered OTIF in accordance to predetermined SLAs
  • Proactively seek feedback from the Customer Service Manager on pending / late / cancelled orders and populate the same on the late orders tracker
  • Manage real time till payment reconciliation
  • Ensure all till payments are assigned to the right DA at all time
  • Keep track of agent’s shorts

Requirements

  • Bachelors in Statistics or any other Business related course
  • Detail oriented and good problem-solving skills
  • They should have exceptional analytical abilities and organizational skills.
  • They need to be knowledgeable in computer applications.-(A Must)
  • Good in reconciliation
  • Willingness and ready to learn
  • Can do attitude (key)