Financial Services Lead - Tanzania

Our Vision

Dominate the duka market across Africa by being their #1 partner for all goods and services by 2022. Sokowatch aims to be the platform through which our customers access a comprehensive offering of financial services that allow them to achieve both their personal and professional goals.

Location: Tanzania

Reporting into: EA Financial Services Manager

Your Mission in our Vision

Financial services will be the biggest differentiating factor of Sokowatch from its competitors. By crafting a suite of services/financial products that not only meets the needs of our customers but also enhances their earnings potential, Sokowatch will become an indispensable long-term partner for our customers.

Our strategy is to provide a world-class customer experience with regards to accessing basic financial services through effective education and signaling that allows our customers to graduate to more sophisticated financial products. In the long-run, these more sophisticated financial products will be the profit engine of the financial services business

Key Responsibilities;

  • Portfolio Growth
  • Revenue Growth
  • NPL Management
  • Debt Collection Management
  • Service Excellence
  • Operational Excellence and Compliance

Engaging and Deepening Activities

  • Capacity to onboard and manage clients, usage, retention and customer reactivation.
  • Managing customers directly and in liaison with the sales team to ensure:
    • Portfolio Growth in every branch
    • Ensure they order the set number of SKUs and grow their SKUs per order
    • Ensure they grow Average Revenue Per User MoM
    • Ensure on-time repayment of credit with capacity to escalated collections
  • Monitor client repayments to maintain a healthy NPL.
  • Monitor client performance to advise the team in case there’s a slowdown in business and hedge our risk
  • Managing team of associates in the various branches
  • Ensure a daily follow up of overdue invoices through phone calls and field visitations.
  • Developing Pay plans / Promise to Pay database with elaborate follow ups
  • Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
  • Conduct customer education to all new and existing clients to ensure adherence to Sokowatch credit terms and communicate any changes of policy
  • Handle all customer and agents’ complaints within the credit portfolio
  • Awareness of all policies and procedures and advise compliance in the event of changes in the country’s regulations in relation to the product
  • To conduct regular checks on market trends and competitors programme offering and activities. This is to assist efforts to increase product differentiation and enhance attractiveness of our offering
  • Any other duties may be assigned

Qualifications

  • Diploma or Bachelor’s degree
  • Proven work experience in credit management
  • Good understanding of lending procedures & credit related laws
  • 4-6 years of credit experience
  • Experience managing teams directly
  • Be willing to periodically travel to customer sites
  • Have considerable experience with customer negotiations