About Us:

Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small merchants to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Sokowatch aims to provide everything a retailer needs, no wholesalers or banks necessary.

Thousands of retailers across Kenya, Tanzania, Rwanda, and Uganda use Sokowatch's mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.

Role: Head of Product-East Africa

Sokowatch is seeking a very experienced, data-driven & people focused product management professional with an extensive background in managing the development of complex technical products with teams of product managers, designers, product marketing managers and support engineers.

This role will be reporting directly to the Global Head of Product.

Location:

This role will be ideally based out of one of our offices in

  • Nairobi, Kenya (HQ)
  • Dar es Salaam, Tanzania
  • Kampala, Uganda
  • Kigali, Rwanda
  • Bangalore, India

This role may also be remote as long as the time zone difference to East Africa is not impractical.

Duties & Responsibilities:

  • Take charge of the product vision and strategy for several products from digital storefront & payments to financial services solutions
  • Lead technical customer support to provide exceptional assistance to our customers and stakeholders when technical issues occur and are escalated
  • Oversee product marketing and training efforts to ensure successful technology adoption as well as
  • Guide qualitative and quantitative research in form of in-depth stakeholder interviews and structured data analysis to determine system requirements
  • Prepare meticulous make-or-buy analyses for key technology implementations
  • Coach and train product managers in all aspects of the agile product development process and Sokowatch’s own product development framework.
  • Run a tight ship on all teams’ sprint execution in collaboration with engineering management
  • Communicate & coordinate diligently with technology stakeholders within the company
  • Plan and orchestrate feature releases in collaboration with engineering
  • Measure & report success on implementations

Requirements:

The ideal candidate has ≥6 years of experience in designing & implementing as well as overseeing teams of several product professionals in a highly technical environment and possesses the following skills & traits

  • Expert in agile product management practices and tools
  • Empathetic leader with great people skills to create buy-in and support direct reports in their personal and professional development
  • Excellent verbal & written communication skills
  • Systemic thinker conversant with reading ERDs and designing architecture diagrams and data models
  • In-depth knowledge of fundamental supply chain processes and key accounting principles
  • Diligent and forthcoming collaborator across multi-disciplinary teams

Diversity is important to us:

We encourage applicants with lasting ties to the African continent to apply to this role. We highly encourage female candidates to apply and would support any candidate with disabilities during the process as well as if they were chosen for this role at the workplace.